Privacy policy
Effective Date: 10/01/2025
Nebula Coffee (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
By using our website and services, you consent to the practices described below.
1. Information We Collect
When you interact with Nebula Coffee, we may collect the following types of information:
• Personal Information: Name, email address, phone number, billing and shipping addresses.
• Order Information: Payment details, product selections, purchase history.
• Technical Information: IP address, browser type, device type, cookies, and usage data.
• Marketing Preferences: Your subscription status for newsletters or promotional emails.
2. How We Use Your Information
We use the information we collect for purposes including:
• Processing and fulfilling your orders.
• Providing order confirmations, shipping updates, and customer support.
• Improving our website, products, and services.
• Sending marketing emails or promotions (only if you opt-in).
• Complying with legal, tax, and regulatory requirements.
3. Sharing of Information
We do not sell or rent your personal information. We may share information with:
• Service Providers: Payment processors, shipping carriers, IT services, and marketing tools necessary to operate our business.
• Legal Compliance: When required by law, court order, or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business.
4. Cookies & Tracking Technologies
• Our website uses cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze site traffic.
• If you use ad platforms (Google Ads, Facebook Pixel, etc.), cookies may be used for retargeting or analytics.
• You may adjust your browser settings to refuse cookies, but some features of the site may not function properly.
5. Data Retention
• We retain personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes.
• You may request deletion of your personal information at any time (subject to our need to retain certain information for legal/tax purposes).
6. Security
• We take reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure.
• However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have rights under privacy laws (such as CCPA or GDPR), including the right to:
• Access and request a copy of the personal data we hold about you.
• Correct or update your personal information.
• Request deletion of your personal information.
• Opt out of marketing communications at any time by clicking “unsubscribe” in our emails.
To exercise these rights, please contact us at: [Insert Business Email].
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of such websites.
9. Children’s Privacy
Nebula Coffee does not knowingly collect or solicit information from children under 13. If we learn that we have collected personal data from a child under 13, we will delete it immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a new effective date.
11. Contact Us
For questions, feedback, or support, you can reach Nebula Coffee LLC through the following official channels:
Email: support@nebulacoffee.shop
Social Media: @nebula.coffee on Instagram and Facebook
We respond to most inquiries within 1–3 business days.
Nebula Coffee LLC will never request personal or payment information through social media or unofficial accounts. Please contact us only through the verified channels listed above.
